We are constantly getting product back in stock, so in most cases, a delay in delivery is short. In the future we plan to implement a real-time inventory solution for our website to better serve our customers.

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is wrapped in foam padding and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of the parcel, custom packaging materials, and extensive labor. Shipping cost is based on the selected shipping service, the number of products in the order, and the dimensions of the products in the order.

*Upon placing your order, our shipping process initiates within 24 hours. We aim to dispatch your item within 4 to 5 business days, ensuring a swift transition from purchase to shipment. Our dedicated team works efficiently to meet this timeline, providing you with a timely and seamless delivery experience. Please reach out to our Customer Service Team at customercare@pictureframes.com or chat with a customer care representative if you have questions or concerns.

Rush Shipping is an option - this provides 2 business day shipping for your order. Note: upgrading to rush shipping will reduce your shipping time, the time needed to build your custom order remains the same.

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.

If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.

If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact our Customer Care Department for the cost.

International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.

Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.

Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.

Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.

Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please contact us, so we can make alternative arrangements.

Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).

Size Restrictions
Good news! Metal Frames can be sized up to 83" x 83". UPS and FedEx may be required for shipping larger sizes. (typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you require faster shipping. Oversized packages will ship through a freight service and are not available for expedited shipping.

You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the U.S Postal Service. International orders can be tracked through USPS Priority International.

For a refund or replacement, please call Customer Care at 800-332-8884. For more information on returns, please refer to our Return Policy.

Processing a refund can take up to 7-10 business days.

MasterCard, Visa, American Express, Discover, Apple Pay, Google Pay, PayPal, PayPal Credit, PayPal Pay in 4.

You have the option of paying with installments through either PayPal Credit or PayPal's “Pay in 4” feature. Each option has terms and conditions predetermined by Paypal, which you can learn more about at these links: PayPal Credit, PayPal Pay in 4.

Please note that since our products are custom-made, once your order has begun production, it may not be possible to edit or cancel. Please contact Customer Care at 800-332-8884 with your order information to see whether it's possible to update or cancel your order.

Don't worry - we'll work together to figure this out. Give our Customer Care a call at 800-332-8884 or email us at customercare@pictureframes.com. We can replace missing items if needed. Some orders ship in multiple packages. You may want to double-check your shipping confirmation from the carrier's website, but we'll walk you through that process if you need some help.

For Customer Care hours, please visit our Contact Us page.

We will do our best to contact you within 3 business days. Note: Business days are Monday - Friday.

Acrylic Standoff Hardware
Cleat Hanging System
Gallery Hardware
Metal Canvas Floater Frame
Metal Frame
Wood Canvas Floater Frame
Hanging Kit